12/9/2023 0 Comments Connexus credit union aqua finance![]() Our response to Mr 's complaint is as follows:First Mr states he talked to a representative of Aqua Finance and was told he could "arrange payments" with the Company?At no time was there a conversation with Mr, by a representative of Aqua Finance, where he was told the payment amount, that wasagreed to on the contract that he signed, could be changed, or "arranged".Mr bought his system from Elite Water Systems, who submitted his application to finance the purchase, to Aqua Finance The application tofinance the purchase was approved, under a revolving type loan The Retail Contract, as well as the Disclosure of Fees and Terms, clearly explains the minimum monthly payment is calculated on a 2% payment factor, based on the original balance This comes out to $ In addition, this loanwas approved and signed for on, and the first we heard about Mr 's displeasure was on 11/24/ Well after the 3-day right to cancel, and after the month deferred payment promotion In addition, Mr was given a reduced interest rate, and the payment factor of 2% was reduced from the 2.5% payment factor Now if a representative of Elite Water Systems made a representation as to the payment being something different from what Mr agreed to by signing the contract, then he definitely needs to bring that up with them, or at the very least he should of called to verify that information with the lender, Aqua Finance Inc,prior to agreeing to the loan, or purchaseNo representative from Aqua Finance would have even suggested $as a minimum monthly payment, first and foremost because the interest alone, on the original balance,would be $the first month, and $would obviously not even cover that Mr has a valid and enforceable contract with Aqua Finance, no misrepresentation of any information was given out by Aqua Finance Inc I'm really confused and I just want to know if we owe money on this and if so how much and where my payments credit accordingly and why do we not get statements anymore even if the account is closed and we owe money we should know what we owe There are no statements after December 2019 there are also no payment records and when I call to get a payoff amount I get ran between them call Connexus Connexus says call aqua water The problem I'm having with this is that I have continued to make $60 a month payments for 21 months after they say it was paid off and when I get online all it does is show for instance if I paid $1375 his year it shows the new amount 1375 plus the 60 I just paid We went to sell our home and found out that a lien had been placed on our mortgage without our knowledge. On our credit report it states that the account was closed December 31st 2019 paid 100%. ![]() We obtained a softener system through aqua water finance this account was sold to Connexus credit Union This has caused us unnecessary stress and frustration. so what do you suggest we do? Next step is an attorney. ![]() Our hands are tied over $18,000 payoff which I would GLADLY pay them NOW if they remove the UCC. The problem is: NO ONE IS EMAILING ANYTHING TO OUR TITLE COMPANY. There is no person they can talk to and it must all be done through email and we have to WAIT FOR THEM TO respond. They have been promised more than once someone will email them telling them what they need in 24 to 48 hours. BIG PROBLEM: Aqua Finance will not respond to our title company. We found out that Aqua Finance Aqua Finance put a UC on our contract so we need them to approve a partial release. The Title Company is ready to have us close, but ONE thing is standing in our way. Our neighbors' daughter would like to close and get in a foundation for a new home before winter comes. We have gotten approval for a PARTIAL RELEASE from the VA-funded mortgage loan, submitted to area planning, etc. This is land aside from the remaining 9.4 acres we have our home and gardens on. We have recently agreed to sell 3 acres of our farmland to a neighbor.
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